Frequently Asked Questions
Everything you need to know about your Chalk Line order.
What is the processing time for new orders?
Standard orders are typically processed within 3-5 business days. Please note that limited edition drops or custom pieces may require additional time as specified in the product description.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties and taxes are the responsibility of the customer.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Sale items and limited collaborations are final sale and cannot be returned.
How should I care for my Chalk Line jacket?
To preserve the quality of the sublimation print and the integrity of the fabric, we recommend dry cleaning only or a very gentle cold hand wash. Always hang dry and avoid direct heat.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer installment payment options through Klarna and Afterpay.
How can I track my shipment?
Once your order has shipped, you will receive an email notification containing your tracking number and a link to the carrier's website to monitor your package's progress.